1. Open a command prompt window;
2. Change to the installation directory for the Accelerator (e.g. “C:\Program Files\Accelerator”);
3. Type “instlsp –f”;
4. Reboot the computer and network access should be back.

1. This can occur to Windows XP users when they utilize the “Switch User” feature, and both users wish to use the Accelerator. The first user will already be using the default local listening port (5400), so other users can not use the same port.
2. A different application might be using the default listening port of the Accelerator. This can
be verified by doing a netstat (“Start Menu” Run type “cmd” or “command” type
“netstat –an” in command). The default HTTP listening port for the Accelerator is 127.0.0.1:5400. To find the application that is actually listening on the port, the user can download a program called TCPView from the following link: http://www.sysinternals.com/ntw2k/source/tcpview.shtml This application works on Windows NT/2000/XP and Windows 98/ME.
3. The LSP chain might be damaged, which could happen if other LSP-based applications were installed after the Accelerator or if there was a previous uninstallation that did not incomplete.

A. Tell the user to right-click on the image (in Internet Explorer) and select "Show Original Image" or "Show All Original Images"
B. If the user would like better image quality for all sites, they can change the image slider setting via the Accelerator's 'Settings' menu.

A. Disable "Block Floating Flash-ads" in the Accelerator's 'Popup-Blocker' settings.
B. If ‘A’ does not resolve the problem, add the website to the popup-blocker white list.
C. If ‘B’ does not resolve the problem, add the website to the 'Proxy-Exclusion' list

A. System Information: this section lists the Operating system, available memory and disk space
B. Internet Settings: this section lists IE version, any existing IE proxy settings, and the output of “netstat –an” (TCP listening ports)
C. Registry Information: this section lists all relevant CST registry information - CST Application information, Popup blocker (whether it is registered or not), WiseUpdate settings and IE optimization setting
D. LSP Information: this section lists all registered LSP (Layered Service Providers)
E. Branding Information: this section lists all custom branding information
F. Process Information: this section lists all relevant dynamic-link libraries and there version numbers
G. Diagnostics Tests: there are 5 tests included in this section

Browser-Related Questions

A. The fundamental solution is to upgrade the client.
B. Manually change the proxy settings:

1. Disable the Accelerator;
2.    1) Internet Explorer

a. (On main menu bar) Tools Internet Options;
b. Choose the tab “Connections”;
c. Choose the dialup service you use, click on "Settings" button;
d. If “Use a proxy server for this connection..." is checked, un-check it

         2) Netscape/Mozilla

a. (On the main menu bar) Edit Preferences;
b. Click on the arrow beside “Advanced” option, a list of options should appear;
c. Choose “Proxies”;
d. If “Manual proxy configuration” is checked, un-check it;

1. Uninstall Netscape/Mozilla from "Add of Remove Programs" from the control panel;
2. If you want to keep your mail box or personal settings in Netscape or Mozilla, please rename the following folders and move them instead of deleting them:

1) (if there is any) C:\Program Files\Netscape\
2) (if there is any) C:\Program Files\mozilla.org\
3) C:\Documents and Settings\(users)\Application Data\Mozilla\
4) C:\Documents and Settings\(users)\Application Data\Talkback\Netscape
5) C:\Windows\Application Data\Mozilla\Talkback\

3. Delete the following files:

1) (if there is any) C:\WINNT\mozregistry.dat
2) (if there is any) C:\WINNT\mozver.dat
3) (if there is any) C:\WINNT\nsreg.dat
4) (if there is any) C:\WINDOWS\mozver.dat
5) (if there is any) C:\WINDOWS\nsreg.dat

A. Build 3.0.65 of the Accelerator client now gives the option of dismissing the popup dialog. However, note that the ramification of doing this without closing all Netscape and Mozilla windows is that their proxy settings will still be pointing to the Accelerator. This means that when the Accelerator is disabled or not running, Netscape and Mozilla will not work unless the proxy settings are manually changed.
B. In builds before 3.0.37, the solution is to close all the Netscape and Mozilla windows including QuickLaunch icons (located in the system tray) then click "OK" to exit the application. If the window still persists, please access Task Manager by pressing “Ctrl”, “Alt” and “Delete” keys at the same time. If you see any Netscape or Mozilla application is still running, end the process. This can be checked under “Applications” or “Processes” tab.

A. The ultimate solution is to upgrade the client.
B. If upgrading is not possible, disable the Accelerator client before running Windows Update.
C. If the user does not wish to disable the client, the exclusion list can be manually added to the Accelerator client:

1. Right-click on the Accelerator icon in the taskbar, select “Settings”;
2. Choose the “Features” tab then press “Proxy Exclusion” button. For build 3.0.65 or older, please choose the “Proxy Exclusion” tab;
3. Select “Specify a proxy exclusion list”;
4. Copy and paste the following line into the text box:
*windowsupdate.com;download.microsoft.com;*windowsupdate.microsoft.com;codecs.mi crosoft.com;activex.microsoft.com
5. Click OK and restart the Accelerator client if prompted.

E-Mail Accelerator-Related Questions