This section answers frequently asked questions (FAQs) about using and installing The CST Service. Click any of the following questions for further information.



1. Overview of The CST Service

1. How does The CST Service work?
2. Will I benefit from using The CST Service?
3. What types of content does The CST Service speed up?

2. Download and Installation Help

1. Where can I download the The CST Service installer?
2. I'm having difficulty installing The CST Service. Where can I get additional assistance?

3. Using The CST Service

1. How do I start The CST Service?
2. How do I change the image quality setting for a particular image?
3. How do I change the image quality setting for all images?
4. What do the statistics displayed in the Statistics dialog mean?

4. Product Details

1. How do I use Internet Explorer with The CST Service?
2. How do I use other browsers with The CST Service?
3. Does The CST Service speed up email?
4. Where do I go if I have problems with The CST Service?
5. Where can I get product information on how to use The CST Service?
6. Does The CST Service speed up my secure (HTTPS) transactions such as my web banking?
7. What operating systems can The CST Service be installed on?
8. What system requirements are necessary to use The CST Service?


1. Overview of The CST Service


1. How does The CST Service work?
CST accelerates your Internet access through proprietary text and image compression, content caching and other network optimizations.
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2. Will I benefit from using The CST Service?
If you have a slow Internet connection (such as a dial-up or wireless connection) with bandwidth of less than 300Kbps, you will experience a significant degree of acceleration using CST.
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3. What types of content does The CST Service speed up?
The CST Service significantly speeds up web page access. To achieve this speed up, proprietary lossless compression is applied to text, html, xml, JavaScript and style sheets. Proprietary image compression is applied to gif images, jpeg images and Flash content.
CST also accelerates email traffic (POP3 and SMTP) using lossless compression.
CST does NOT speed up file downloads (over FTP or file sharing programs), streaming audio/video and HTTPS (secure web sites).
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2. Download and Installation Help


1. Where can I download the The CST Service installer?
Your ISP will provide you with a location to download the The CST Service installer.
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2. I'm having difficulty installing The CST Service. Where can I get additional assistance?
Click here for detailed installation instructions. If you are still experiencing problems installing, contact us for further assistance.
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3. Using The CST Service


1. How do I start The CST Service?
The CST Service is launched automatically every time Windows starts. You do not have to launch it manually.
A The CST Service icon appears in the Windows system tray to show that it is operating in the background.
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2. How do I change the image quality for a particular image?
Right-clicking on an image within Internet Explorer and selecting "Show Original Image" allows you to view the original image. Selecting "Show All Original Images" allows you to view all original images on the entire web page.
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3. How do I change the image quality setting for all images?
Right-click on the The CST Service taskbar icon and select "Settings". Select the "Image Quality" tab. Adjust the slider bar to the desired image quality setting. Press OK to save the changes.
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4. What do the statistics displayed in the Statistics dialog mean?
Click here to consult the product guide for more information.
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4. Product Details


1. How do I use Internet Explorer with The CST Service?
Internet Explorer is automatically configured to use The CST Service. Use Internet Explorer as you normally would.
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2. How do I use other browsers with The CST Service?
 Netscape Navigator is automatically configured to use The CST Service. Use Netscape as you normally would. For other browsers such as Opera and Mozilla, The CST Service works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "127.0.0.1" and the port number to be the local listening port of the CST Client (5400 by default). Consult your browser's documentation for information on how this can be done.
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3. Does The CST Service speed up email access?
 Yes, CST automatically accelerates your email traffic (POP3 and SMTP) for all popular email clients such as Eudora, Outlook, Outlook Express and Netscape Mail. Other email clients should work transparently as well.
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4. Where do I go if I have problems with The CST Service?
First, consult the The CST Service Product Guide.
Secondly, try our Help (FAQ) Database (this page).
Next, try the Troubleshooting section.
If you are still unable to resolve your problem then contact us.
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5. Where can I get product information on how to use The CST Service?
Click here to view the Product Guide.
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6. Does The CST Service speed up my secure (HTTPS) transactions such as web banking?
The CST Service does not accelerate secure transactions. Secure websites will continue to work by bypassing the acceleration component.
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7. What operating systems can The CST Service be installed on?
The CST Service can be installed on any of the following operating systems:
  • Windows 95b w/ Winsock2
  • Windows 98
  • Windows 98SE
  • Windows Millennium Edition (Windows ME)
  • Windows NT 4.0
  • Windows 2000
  • Windows XP
    The CST Service requires at least Internet Explorer 4.0 and Netscape 4.0 or any later version of either browser.
    Note that the CST Email Acceleration component requires Windows 98 and above, and that the CST Pop-up Blocker component requires Internet Explorer 5.0 and above.
    Newer versions of Microsoft Internet Explorer are available free of charge through Microsoft.
    For Windows 95 users: Currently, Microsoft does not permit Windows 95 users to install Internet Explorer 6 or greater, however, Internet Explorer 5.5 is available.
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    8. What system requirements are necessary to use The CST Service?
    The recommended system requirements for The CST Service are a Pentium 200MHz with 64MB of RAM and at least 5MB of hard-disk space.
    Regardless, The CST Service will work within your current system configuration to provide you with the best content acceleration.
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